Hi!
Thanks for the reply. The VMware support guy suggested I try the 30-day trial upgrade to 5.0.3. I was always afraid to upgrade because everything was working fine for what I had to do under 3.1.2. I only need Windows XP. He assured me it would be painless and it really was - It downloaded and everything worked!
I would have liked to have known what the original glitch was but at this point we're good. Thanks, again.